Schedule your staff availability using call stats

Are there times of the day when you have too few, or too many staff available to provide customer service? Is this a question you…

Grapevine introduce new telephony solution for hospitality sector

We are pleased to announce a new addition to our range of business technology and communications services, with bespoke feat…

How to use on-hold messaging effectively

Every organisation wants to make a great first impression, however all too often companies underestimate just how importan…

Grapevine awarded Gamma Technical Alliance Partner status

We are proud to announce that we have been awarded Technical Alliance Partner status with Gamma. This tier, currently limite…