0345 123 6677

0345 123 6677

Grapevine introduce new telephony solution for hospitality sector

We are pleased to announce a new addition to our range of business technology and communications services, with bespoke features for the hospitality sector.

Powered by Evolve IP, our new telephony solution is a perfect fit for hoteliers looking for a cost effective option to modernise their existing communications infrastructure.

Occupancy-based pricing

Grapevine’s occupancy-based pricing model for hotels makes sure that businesses using Evolve IP’s communications solution are only charged for actual guest and meeting room usage versus paying a flat fee for all rooms.

While the pricing structure immediately helps hospitality organisations dealing with the impacts of COVID-19, the platform is not pandemic-specific and is also ideal for seasonal businesses or those undergoing refurbishment. The solution automatically identifies occupancy numbers as guests check-in and out of rooms delivering detailed transaction records that determine actual daily licensing costs.

The fully automated approach ensures that hotels are only paying for what they need, providing the businesses with greater financial flexibility, employee efficiencies, and safeguards should sudden downturns occur.

Key features

  • World-class voice platform – Evolve IP’s hospitality solution is built on the world’s largest, most reliable, voice platform from Cisco.
  • Guest phones – Evolve IP’s crystal-clear call quality is delivered via the most advanced handsets available from providers such as Polycom, Yealink and Cisco. Hotels can re-use, on nearly all occasions, existing guest room phones; significantly reducing costs and easing migration to a fully hosted PBX solution.
  • Interactive room features – Guests enjoy advanced features like call accounting, superior voicemail functions, wake-up services and much more.
  • Staff Calling – From the front desk to management offices to mobile phones, calls are delivered wherever staff members are, regardless of conditions on-site.
  • Contact centre – Evolve IP fully integrates with your phone system, giving you a contact centre solution that delivers a superior customer experience for guests and providing you with key business insights and reports for hotel management.
  • Teams collaboration – Today’s hotel groups understand the need for staff collaboration that extends from the corporate office to franchise locations. Leveraging Microsoft Teams, WebEx and Cisco voice services – Evolve IP delivers unmatched collaboration solutions for hotel groups.
  • 999 – Evolve IP ensures all safety standards are met.
  • Leverage Investments – Evolve IP’s unique open ecosystem ensures maximum choice for hotels by supporting both existing and new premise devices.

To learn more please contact us or speak to your Grapevine Account Manager.


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