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Collaborate better with your team, wherever you’re working from
In recent years, ‘Unified Communications’ solutions have bridged the gap between traditional components such as your comp…
Help Articles | July 19th 2022
Liam Toms
Schedule your staff availability using call stats
Are there times of the day when you have too few, or too many staff available to provide customer service? Is this a question you…
Help Articles | June 21st 2022
Liam Toms
Updates to Horizon Collaborate in April 2022
New versions of our remote working telephony applications are scheduled for release in April 2022. The update will see the Ho…
Stories | March 23rd 2022
Liam Toms
Avoid losing business to abandoned phone calls
How much business are you losing through abandoned phone calls to your company? Is this a question you’ve asked of your phone s…
Help Articles | March 14th 2022
Liam Toms
How to use on-hold messaging effectively
Every organisation wants to make a great first impression, however all too often companies underestimate just how importan…
Help Articles | March 7th 2022
Liam Toms
Grapevine at 30 – Part 4: The Decade Ahead
Across the previous three articles in this series, the Grapevine team have reminisced about the company history to date. As w…
Stories | November 24th 2021
Liam Toms
Grapevine at 30 – Part 3: 2011 – 2021
On a Tuesday morning in July 2011 I was sat at a table in one of the event spaces at Bournemouth University’s Talbot Campus. I was…
Stories | November 17th 2021
Liam Toms
Grapevine at 30 – Part 2: 2001 – 2011
By 2001 Grapevine, as a business, had left the high street. The team in Bath continued to work from the original location on Wid…
Stories | November 10th 2021
Liam Toms
Grapevine at 30 – Part 1: 1991 – 2001
In the year that Bryan Adams spent a record breaking 16 weeks at number one in the UK singles chart, Nirvana released their semi…
Stories | November 2nd 2021
Liam Toms
iOS 15 and 14.8 updates for business
It’s that time of year again when Apple releases the latest iteration of their operating systems, packed full of exciting new…
Help Articles | September 24th 2021
Liam Toms
