Schedule your staff availability using call stats

Are there times of the day when you have too few, or too many staff available to provide customer service? Is this a question you…
Help Articles | June 21st 2022
Liam Toms

Avoid losing business to abandoned phone calls

How much business are you losing through abandoned phone calls to your company? Is this a question you’ve asked of your phone s…
Help Articles | March 14th 2022
Liam Toms

How to use on-hold messaging effectively

Every organisation wants to make a great first impression, however all too often companies underestimate just how importan…
Help Articles | March 7th 2022
Liam Toms

Grapevine at 30 – Part 4: The Decade Ahead

Across the previous three articles in this series, the Grapevine team have reminisced about the company history to date. As w…
Stories | November 24th 2021
Liam Toms

Grapevine at 30 – Part 3: 2011 – 2021

On a Tuesday morning in July 2011 I was sat at a table in one of the event spaces at Bournemouth University’s Talbot Campus. I was…
Stories | November 17th 2021
Liam Toms

Grapevine at 30 – Part 2: 2001 – 2011

By 2001 Grapevine, as a business, had left the high street. The team in Bath continued to work from the original location on Wid…
Stories | November 10th 2021
Liam Toms

Grapevine at 30 – Part 1: 1991 – 2001

In the year that Bryan Adams spent a record breaking 16 weeks at number one in the UK singles chart, Nirvana released their semi…
Stories | November 2nd 2021
Liam Toms

Walker AEC looks to the next generation of it’s family owned business

Walker AEC are an established supplier of landing gear, hydraulic and actuation components and assemblies to the aerospace…
Stories | June 4th 2021
Liam Toms

Verde’s investment in technology protects business

Verde, based in Warmley, design, build and maintain spaces for all levels of recreational and professional sport. Their use…
Stories | October 27th 2020
Liam Toms