Meet our Team: Daisy Biggs
Daisy Biggs, Heldpesk Support Apprentice
Joined our team: November 2024
What does your role at Grapevine involve?
Daisy: “I have recently joined grapevine as a helpdesk support apprentice, where I help with everyday tasks, for example stock checks and triaging incoming tickets. I am also training to help with the mobile side of the business. This involves helping customers with general queries and making changes to various aspects of their mobile contract.”
What key piece of advice would you give to our clients about their technology and communications?
Daisy: “If you’re planning to go abroad, it’s always worth checking with us that you’re a) setup for use abroad and b) if there are any roaming charges abroad. You can simply send your mobile number that we manage and destination to helpdesk@grapevine.uk.com”
What might our clients not know about you?
Daisy: “I have many hobbies, I enjoy drumming in my spare time and am currently working on achieving grade 5 in this. I also enjoy other creative hobbies including crochet and have recently made a couple jumpers.”