Meet our Team: Alex Blower

Alex Blower, Technical Support Analyst
Joined our team: November 2016

What does your role at Grapevine involve?

Alex: “I make up part of the client support team which means I primarily take support calls from our clients and provide remote assistance when they need it. I also carry out customer site visits when remote support doesn’t fit the needs of the task. On-site support can be anything from installing new hardware (computers, networking equipment, access points), changes to existing office infrastructure, Internet outages/fault finding and office relocation’s.”

What key piece of advice would you give to our clients about their technology and communications?​

Alex: “Make sure to always use strong passwords and never use the same password anywhere else. Don’t write them on sticky notes on the monitor (lol)! There are several ways to help with this, one being to allow Microsoft Edge to both save passwords and suggest new ones for new site signups or password changes. When switching to a new device you simply sign back into Edge and it syncs all your passwords back to the new device. At Grapevine we also offer Keeper which is a standalone password manager with browser and device integration. Keeper can also automatically fill MFA (Multi-Factor Authentication) codes so it handles all of the security. Speak to your account manager for more information regarding Keeper.”

What might our clients not know about you?

Alex: “I’ve recently become an uncle for the first time! I’ve also been honoured to have been asked to be a godparent at her recent christening.”