0345 123 6677

0345 123 6677

SIM card changes

Help Articles | January 1st 2020

Written by: Eloise Gullis, Client Support Manager

For security purposes, most SIM cards are received inactive to avoid someone else obtaining a live SIM if lost in transit.

To activate your SIM card, you can contact our support team via helpdesk@grapevine.uk.com or 0345 123 66 77 (option 1 > option 1)

You will need to provide:

  • Your mobile number
  • Your new SIM number (this is found on the SIM itself, so please do not place it into a phone until ready)

Please note: SIM changes can take up to 24 hours to go through, however a restart of your device should update the SIM within the hour.