For the purposes of the Data Protection Act 1998, Grapevine Telecom (Bath) Limited (Co. Reg. No. 03481077) (ICO Reg. No. Z189893X) (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company that is responsible for, and controls the processing of, your personal data.
Personal data we may collect about you
We will obtain personal data about you (such as your name, address, phone number, e-mail address, credit/debit card details) whenever you complete an online form.
Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to improve and personalise our service. Some telephone calls to our 0345 123 6677 number will be recorded for service and training purposes.
How we may use your personal data
We will use your personal data for the following purposes:
To help us identify you and any accounts you hold with us
- Statistical analysis
- Customer profiling
- Fraud prevention and detection
- Billing and order fulfilment
- To notify you of any changes to this website or our services which may affect you
- Improving our services
Marketing and opting out
If you prefer not to receive any further marketing communications from us, save for essential contact in respect of expiry dates, contract changes etc., you can opt out at any time. See further ‘Your rights’ below.
With regard to mobile contracts we reserve the right to share your personal data with the networks we partner with. They may contact you about products and services which may be of interest to you, unless you have asked us or them not to do so by e-mail or telephone.
Disclosure of your personal data
We may disclose your personal data to:
- The mobile networks we partner with (for billing purposes only).
- Law enforcement agencies in connection with any investigation to help prevent unlawful activity
Keeping your data secure
We will use technical security and organisational procedures to safeguard your personal data, for example:
- Access to your account is controlled by secure passwords and a username which is unique to you
- We store your personal data on secure servers
- Payment details are encrypted using SSL technology
- Data backups are stored securely offsite at industry leading data centres
- Enhanced anti-virus, anti-malware are deployed within our organisation
- Advanced email security solutions are in use to prevent phishing, ransomware etc
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- Give consent on his/her behalf to the processing of his or her personal data
- Receive on his/her behalf any data protection notices
Grapevine will retain your personal information for the period necessary to enable us to provide any products and services we have been contracted to do so, and to fulfill the purposes outlined in our terms and conditions, unless a longer retention period is required or permitted by law.
Reporting data breaches
All data breaches will be reported in line with General Data Protection Regulation (GDPR) based on the sensitivity of the data that has been compromised or stolen.
Data information request
In line with General Data Protection Regulation (GDPR) you are entitled to request information on the personal data we hold on you. Should you wish to do so please email us with the subject “Information Request for (your name)” to firstname.lastname@example.org and we will provide this information within 30 days, in line with GDPR.
Your right to be forgotten
You have the right, should you wish, to request us to remove some or all of the personal information we hold on you. Should you wish to exercise this right please email us at email@example.com with the information you would like us to remove.
Your right to complain
We do our utmost to protect personal data and use information provided to us in good faith to conduct our business as described in this document and in line with the GDPR and ICO guidelines. If you are not satisfied with our handling of your personal data and have already raised this with us, please raise your concern with the ICO here: ico.org.uk/concerns or by calling them on 0303 123 1113.
When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.
We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disc. Cookies are used for several reasons:
- To recognise you whenever you visit this website
- To speed up access to this website
- To store your personal preferences
- To build a profile about you
- To better target our marketing and advertising campaigns
The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.
In all cases of cookie usage, we will obtain visitor consent at the outset.
For further information about cookies and how to disable them please go to aboutcookies.org
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an e-mail to firstname.lastname@example.org. You can also write to us at Grapevine, 19-25 Nuffield Road, Poole, Dorset, BH17 0RU or call us on 0345 123 6677.