Privacy Policy

This website is brought to you by Grapevine. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, Grapevine Telecom (Bath) Limited (Co. Reg. No. 03481077) (ICO Reg. No. Z189893X) (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company that is responsible for, and controls the processing of, your personal data.

Personal data we may collect about you

We will obtain personal data about you (such as your name, address, phone number, e-mail address, credit/debit card details) whenever you complete an online form.

For example, we will obtain your personal data when you order goods and/or services from this website.

We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies’.

Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to improve and personalise our service. Some telephone calls will be recorded for service and training purposes.

How we may use your personal data

We will use your personal data for the following purposes:

  • To help us identify you and any accounts you hold with us
  • Administration
  • Statistical analysis
  • Customer profiling
  • Marketing
  • Fraud prevention and detection
  • Billing and order fulfilment
  • To notify you of any changes to this website or our services which may affect you
  • Improving our services

Marketing and opting out

If you prefer not to receive any further marketing communications from us, save for essential contact in respect of expiry dates, contract changes etc., you can opt out at any time. See further ‘Your rights’ below.

With regards to mobile contracts we reserve the right to share your personal data with the networks we partner with. They may contact you about products and services which may be of interest to you, unless you have asked us or them not to do so by e-mail or telephone.

Disclosure of your personal data

We may disclose your personal data to:

  • Our partner companies in accordance with ‘Marketing and opting out’ above
  • Law enforcement agencies in connection with any investigation to hep prevent unlawful activity

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • Access to your account is controlled by password and username which are unique to you
  • We store your personal data on secure servers
  • Payment details are encrypted using SSL technology

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • Give consent on his/her behalf to the processing of his or her personal data
  • Receive on his/her behalf any data protection notices

Use of cookies

When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computers hard disk. Cookies are used for several reasons:

  • To recognise you whenever you visit this website
  • To speed up access to this website
  • To store your personal preferences
  • To build a profile about you
  • To better target our marketing and advertising campaigns

The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.

In all cases of cookie usage, we will obtain visitor consent at the outset.

For further information about cookies and how to disable them please go to

Your rights

You have the right, subject to the payment of a small fee (currently £5) to request access to personal data which we may process about you. If you wish to exercise this right you should:

  • Put your request in writing
  • Include proof of your identity and address (eg a copy of your driving license or passport, and a recent utility or credit card bill)
  • Attach a cheque in the sum of £5 made payable to Grapevine Telecom (Bath) Ltd.
  • Specify the personal data you want access to, including any account or reference numbers where applicable
  • You also have the right to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
  • Put your request in writing
  • Provide us with enough information to identify you (eg account number, username, registration details)
  • Specify the information that is incorrect and what is should be replaced with.
  • You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
  • Put your request in writing (an e-mail with a header that says ‘Unsubscribe’ is acceptable)
  • Provide us with enough information to identify you (eg account number, username, registration details)

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an e-mail to or you can write to us at Grapevine, 19-25 Nuffield Road, Poole, Dorset, BH17 0RU or call us on 0345 123 6677.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.