Privacy Policy

This website is brought to you by Grapevine. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains information about how we will use your personal data.

Grapevine Telecom (Bath) Limited (Co. Reg. No. 03481077) (ICO Reg. No. Z189893X) (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company that is responsible for, and controls the processing of, your personal data.

Personal data we may collect about you

We will obtain personal data about you (such as your name, address, phone number, e-mail address, credit/debit card details) whenever you complete an online form.

We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies’.

Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to improve and personalise our service. Some telephone calls to our 0345 123 6677 number will be recorded for service and training purposes.

How we may use your personal data

We will use your personal data for the following purposes:

To help us identify you and any accounts you hold with us

  • Administration
  • Statistical analysis
  • Customer profiling
  • Marketing
  • Fraud prevention and detection
  • Billing and order fulfilment
  • To notify you of any changes to this website or our services which may affect you
  • Improving our services

Marketing and opting out

If you prefer not to receive any further marketing communications from us, save for essential contact in respect of expiry dates, contract changes etc., you can opt out at any time. See further ‘Your rights’ below.

With regard to mobile contracts we reserve the right to share your personal data with the networks we partner with. They may contact you about products and services which may be of interest to you, unless you have asked us or them not to do so by e-mail or telephone.

Disclosure of your personal data

We may disclose your personal data to:

  • The mobile networks we partner with (for billing purposes only).
  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity

Keeping your data secure

We will use technical security and organisational procedures to safeguard your personal data, for example:

  • Access to your account is controlled by secure passwords and a username which is unique to you
  • We store your personal data on secure servers
  • Payment details are encrypted using SSL technology
  • Data backups are stored securely offsite at industry leading data centres
  • Enhanced anti-virus, anti-malware are deployed within our organisation
  • Advanced email security solutions are in use to prevent phishing, ransomware etc

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • Give consent on his/her behalf to the processing of his or her personal data
  • Receive on his/her behalf any data protection notices

Data retention

Grapevine will retain your personal information for the period necessary to enable us to provide any products and services we have been contracted to do so, and to fulfill the purposes outlined in our terms and conditions, unless a longer retention period is required or permitted by law.

Reporting data breaches

All data breaches will be reported in line with General Data Protection Regulation (GDPR) based on the sensitivity of the data that has been compromised or stolen.

Data information request

In line with General Data Protection Regulation (GDPR) you are entitled to request information on the personal data we hold on you. Should you wish to do so please email us with the subject “Information Request for (your name)” to and we will provide this information within 30 days, in line with GDPR.

Your right to be forgotten

You have the right, should you wish, to request us to remove some or all of the personal information we hold on you. Should you wish to exercise this right please email us at with the information you would like us to remove.

Your right to complain

We do our upmost to protect personal data and use information provided to us in good faith to conduct our business as described in this document and in line with the GDPR and ICO guidelines. If you are not satisfied with our handling of your personal data and have already raised this with us, please raise your concern with the ICO here: or by calling them on 0303 123 1113.

Use of cookies

When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disc. Cookies are used for several reasons:

  • To recognise you whenever you visit this website
  • To speed up access to this website
  • To store your personal preferences
  • To build a profile about you
  • To better target our marketing and advertising campaigns

The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.

In all cases of cookie usage, we will obtain visitor consent at the outset.
For further information about cookies and how to disable them please go to

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an e-mail to You can also write to us at Grapevine, 19-25 Nuffield Road, Poole, Dorset, BH17 0RU or call us on 0345 123 6677.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.