Senior IT Engineer / Consultant

Job type: Full-time
Salary: £32,000.00-£35,000.00 per year DOE

As we expand our IT capabilities and offerings further to our customer base we are seeking a senior IT Engineer\Consultant to join our team. The role will be providing a degree of technical support to customers in an efficient and accurate manner by diagnosing and solving faults and issues. Additionally we are looking for a candidate to provide pre and post sales consultancy to customers predominantly focusing on cloud technologies such as Office 365, Microsoft 365 and Azure, we foresee this being the greater part of the role. This is dynamic role with the ability to expand into other areas for the right candidate.

Responsibilities:

Provide account management to project teams and clients

Manage all technical of the company’s relationship with the client

Perform pre-sales technical consultancy and analysis of client requirements to ensure correct solution implemented

Develop the client relationship and advise of them of opportunities for additional services and product solutions

Production of business case proposals and functional requirement specifications

Co-ordinate the installation and integration of new client services

Document installations and configuration of systems implemented to allow for smooth transition to support

Handover of delivered projects to the internal support team if required

Contribute to the continuing development of the IT day-to-day operations

Provide high level technical support to clients where necessary

Provide training and guidance to the existing team on cloud technologies

Point of escalation where required for service desk incidents.

Skills required:

Experience of providing Technical Account Management to SME clients

Experience in providing a high level of customer service and support to clients

Pre-sales experience and the production of technical proposals

Working knowledge of supported Windows Server Operating systems

Experience in and good working knowledge of Active Directory and Server Roles

Knowledge of Virtualisation Technologies – Hyper-V, VMWare, Citrix is desirable

Completed or working towards a level of Microsoft 365 accreditation would be desirable

Knowledge of other Microsoft products such as SQL and SharePoint

Knowledge of Cloud Based technologies such as Microsoft 365, Azure and Server Hosting (IAAS)

Skills in the planning, implementation and migration of a customer’s legacy systems to modern equivalent.

How to apply:

Please send a CV and covering email to m.newton@grapevine.uk.com

Work with us

We pride ourselves on offering the very best level of service to our clients. We are always looking for like minded people to grow our team. If you think you’d be a good fit with us, please send your CV. We'd be happy to hear from you!

We're an active and expanding business and so often have a range of vacancies in various positions within the organisation. Please check back regularly for new and updated career opportunities with Grapevine.