IT Solutions

Managed SupportOffice 365Anti-VirusCloud Backup

We aim to be a one-stop IT solutions provider for all of your organisation’s requirements. Our services allow you to concentrate on running your business, whilst we maintain, monitor and improve your technology. To obtain the most from your IT, why not consider a managed support package?

Small and medium size businesses often lack the time and financial resources required to deploy and maintain in-house IT infrastructure. Cloud computing can enable these customers to operate in a smarter, more efficient manner. Our cloud based services avoid large up-front costs for a conventional on premise solution. You can simply enjoy a subscription-based model that’s kind to your cash flow.

Cloud based services allow your staff to work from anywhere. If you’ve got an internet connection, you can be at work. At Grapevine we have embraced the cloud not only for our own use, but also to ensure we have all the tools available for our customers.

We can also supply a range of IT hardware including workstations, monitors, printers, laptops and accessories.

Managed Support

Our managed support packages are available in three tiered levels of service to suit your organisation’s requirements.

  • Unlimited Help Desk Support
    (Tel, Email, Remote)
  • Guaranteed Hour Response Service Level Agreement
  • Yearly IT Review
  • Server Proactive Monitoring
  • Anti-virus Protection and Content Filtering
  • IT Management and Purchasing Strategy
  • Offsite Data Backup Solution & Administration*
  • Monthly Service Reporting
  • Managed Windows Updates
  • PC\Server Hardware Break\Fix Maintenance Next Working Day (Mon-Fri)
  • Business
    Essential
  • Ideal for businesses of all sizes that have limited in-house IT support.
  • Unlimited Help Desk Support
    (Tel, Email, Remote)
  • Guaranteed Hour Response Service Level Agreement
  • Yearly IT Review
  • Server Proactive Monitoring
  • Anti-virus Protection and Content Filtering
  • IT Management and Purchasing Strategy
  • Offsite Data Backup Solution & Administration*
  • Contact us for prices
  • Business
    Premium
  • Ideal for businesses that need updates to be managed for them.
  • Unlimited Help Desk Support
    (Tel, Email, Remote)
  • Guaranteed Hour Response Service Level Agreement
  • Yearly IT Review
  • Server Proactive Monitoring
  • Anti-virus Protection and Content Filtering
  • IT Management and Purchasing Strategy
  • Offsite Data Backup Solution & Administration*
  • Monthly Service Reporting
  • Managed Windows Updates
  • Contact us for prices
  • Business
    Total Care
  • Ideal for businesses that require the fastest turnaround on repairs.
  • Unlimited Help Desk Support
    (Tel, Email, Remote)
  • Guaranteed Hour Response Service Level Agreement
  • Yearly IT Review
  • Server Proactive Monitoring
  • Anti-virus Protection and Content Filtering
  • IT Management and Purchasing Strategy
  • Offsite Data Backup Solution & Administration*
  • Monthly Service Reporting
  • Managed Windows Updates
  • PC\Server Hardware Break\Fix Maintenance Next Working Day (Mon-Fri)
  • Contact us for prices

Office 365

Microsoft Office 365 allows organisations of all sizes to leverage the latest technology available and enable more efficient ways of working, helping to save time and money. Office 365 lets businesses operate freely and securely with business grade email, instant messaging, calendars, file sharing and web conferencing.

As well as providing access to email, documents, contacts, and calendars on nearly any device, Office 365 offers simple and secure collaboration with colleagues and business partners. It’s business-class features include phone support, financially-backed 99.9% uptime, geo-redundancy, disaster recovery, and robust security and privacy controls and standards. Full business solutions including desktop productivity applications, email, instant messaging, voice and video conferencing and web conferencing

Packages include; Microsoft OfficeExchange OnlineSharePoint OnlineSkype for Business

Whether you’re working in your office or on the go, you get the same experience. Office applications let you create, edit, and share from your PC/Mac or your iOS, Android, or Windows device with anyone, in real time. Dependant on the plan purchased, a user is permitted to install Office 365 onto 5 devices.

Anti-Virus

Anti-virus provides essential protection for businesses, as the number of Cybercrime cases increases year on year. Hackers and cyber criminals are constantly producing new ways to access devices and cause harm to your business. In extreme cases this can lead to scenarios such as being held to ransom to recover your data, the loss of revenue to your business and identity theft.

With this in mind are you running anti-virus? Ensuring your anti-virus is up to date? Protected from malicious malware which can limit or prevent access to your data? Running scans regularly on your devices to ensure the best ongoing protection? If the answer to any of these questions is no your business may be at risk.

We recommend our customers use a cloud based anti-virus solution from Bitdefender, regularly voted the number 1 detection product on the market. It will guard your computer against virus, rootkits, phishing, data loss and web threats, with scheduled full scans, for all your employees, at times that suit your business.

Cloud Backup

Cloud backup provides seamless and secure backup of your data to the cloud and takes care of the management and monitoring for you. Our service guarantees that your backups are secured, scalable, fast and efficient. You won’t be locked to one backup destination, you can keep backups in the cloud as well as locally on an external hard drive or any network location. The option of online access to your backups allows you to share and restore files from anywhere via a web interface.

Strong local encryption protects your data from unauthorized access with up to 256-bit strong keys, even before it is transmitted to the cloud. Any data sent to the cloud is automatically encrypted using the hardened SSL protocols, which eliminate the possibility of an outsider gaining access to it. All data can also be encrypted at rest in the data center.

Our service is a seamless and secure backup solution for your Windows Server environment, with the option to choose individual files and folders to back up. We can back up MS SQL server databases, MS Exchange mail store and virtual machines. You can also restore the original Windows Server configuration or rebuild the entire system from the ground up.

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