How ‘Multi-Factor Authentication’ can help protect your business against cyber crime

With cyber crime attacks becoming an increasing concern for businesses, ‘Multi-Factor Authentication’ (MFA) is being implemented by many as an additional line of defence.

Without MFA you will, in most cases, only need a username and password to access platforms such as company email inboxes and other cloud-based applications. Sophisticated scams set up by cyber criminals target individuals to trick them into providing these credentials.  Read more…


How to avoid losing business to abandoned phone calls

How much business are you losing through abandoned calls to your company? Is this a question you’ve asked of your phone system in the past but not been able to find the answer, or is this something you never knew you could find out?

With live call reporting from Akixi (compatible with phone systems such as Horizon) you can find out this information with quick and easy to view reports, providing you with a real time snapshot of your business. Keep reading to find out about a free trial of Akixi during June 2020.  Read more…


How to go contactless for your office visitor book

A pen and paper sign-in book is a long outdated method for managing visitors to your office or work premises. Touch screen solutions, though better for data protection, can be expensive and unhygienic.

TAAP Visitor Book from Grapevine is a fully GDPR compliant, contactless alternative for your business.   Read more…


How to better schedule your staff availability using call stats

Are there times of the day when you have too few (or too many staff) available to provide customer service? Is this a question you’ve asked of your phone system in the past but not been able to find the answer, or is this something you never knew you could find out?

With live call reporting from Akixi (compatible with phone systems such as Horizon) you can find out this information with quick and easy to view reports, providing a real time snapshot of your business. Keep reading to find out about a free trial of Akixi during June 2020.  Read more…


Leaps project: Sport Relief Danceathon

Throughout 2020 Grapevine’s Leaps project is allowing each member of staff an extra day’s leave to volunteer for a charity of their choice. As part of this ongoing activity, Bath based account manager, Donna Fletcher recently supported a local fundraising drive for Sport Relief, the biennial charity event from Comic Relief, helping vulnerable people in both the UK and the world’s poorest countries.  Read more…


Grapevine announce 2020 ‘Leaps’ volunteering project

With 2020 bringing an extra day of work for all due to the leap year, Grapevine have decided to donate this time to charitable organisations and causes. The Leaps project will see all colleagues allowed an extra day away from work during 2020 to support a charity of their choice.  Read more…


Air and Sea Satellite Roaming Service Charges

As reported in the press this past week, travellers are receiving unexpected high charges for data usage whilst flying or crossing seas. This is due to them connecting to air and sea satellite services. This attracts different fees to the roaming charges provided by each network, as satellite roaming services are not considered to be the same as mobile networking roaming.  Read more…


How to avoid a phishing attack

The idea of ‘Phishing’ in the IT world is much the same as it is in the ‘Fishing’ world. Unfortunately for a business, or an end user, is that the fisherman is not looking for fish, they are looking for your data. This could be your customer data, payment information, user login details, emails and many other important things that a business or individual would want to keep private.  Read more…