Grapevine partner with Bournemouth University for alumni business event

Bournemouth University alumni

Grapevine are pleased to be sponsoring this autumn’s Bournemouth University alumni meet up event. It’s taking place at the new Urban Garden restaurant in the centre of Bournemouth’s Lower Gardens on Wednesday 18th September 2019 from 7:30 – 9:30am. It’s free to attend for all Bournemouth University graduates  Read more…


REVIEW: You Are The Media Conference 2019

This week saw the 2nd annual You Are The Media Conference taking place at the Shelley Theatre in Boscombe. The YATM project, founded by content marketeer Mark Masters (author of The Content Revolution) not only attracts respected industry speakers from around the world to the Bournemouth stage, it also highlights and celebrates the success stories of local businesses who are making their marketing communications activity work for them, on their own terms.

I was fortunate enough to get to attend this year’s conference and have put together some summaries of each of the talks I heard, with some suggestions of what these trends and developments in communications could mean for our business, and yours.  Read more…


How do I back up our company emails in Office 365?

Microsoft Office 365 allows 120 million businesses worldwide (and counting!) to access their email remotely via the cloud. Such cloud technologies have changed the way we do business, but are we protected against loss of our data held within the cloud?  Read more…


1st Line IT Support Analyst

The 1st Line Support Analyst will provide technical support to external clients on all aspects of their IT infrastructure. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of incident logged. These may range from straightforward to more complicated technical issues. This role requires the ability to log and track all incidents, problems and requests with the ability to work independently.

Responsibilities

  • Receiving, logging and managing calls from clients via telephone and email
  • Log all calls in the Service Desk Ticketing System
  • Where possible undertake 1st time fixes for incidents logged
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries
  • Allocate more complex service issues to 2nd line support
  • Troubleshoot basic network issues such as ADSL broadband issues
  • To arrange for external application technical support where problems cannot be resolved.

Skills Required

  • Relevant 1st line support desk experience
  • Previous experience using helpdesk applications
  • Excellent communication skills and telephone manner
  • Excellent organisational skills
  • 3 years previous IT Service Desk and/or IT Field Service experience required
  • Incident Management experience – Managing incidents including business expectations and Communication
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows Operating Systems
  • Knowledge of Microsoft Office 365 administration
  • Active Directory administration
  • Good experience of managing and administering accounts on Exchange, Active Directory and IP telephones
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • Willing to adapt and learn new skills
  • Ability to work on own initiative.

Salary: D.O.E
Closing Date: Friday 30th August 2019

To apply please send a CV and covering letter to James Spinks, Sales Director via e-mail: j.spinks@grapevine.uk.com

Agencies by prior arrangement only.


Grapevine kick-off team up with Bournemouth Rugby

Grapevine are pleased to announce a new partnership with Bournemouth Rugby. We are proud to be the club’s official communications partner for the 2018/19 season.

Bournemouth Rugby, whose grounds are located at Chapel Gate (near Bournemouth International Airport) was founded 1893. They currently play in the fifth tier of the English rugby union system (South West Premier). The club is enjoying a recent resurgence of interest, thanks in part to the efforts of the management team to reinstate Bournemouth Rugby as a key player in the local community.  Read more…


Grapevine ‘Explainer Sessions’ series returns with Email Security theme

In 2016 we launched Explainer Sessions, a free to attend seminar series. These concise, yet informative 1 hour events showcase developing and emerging trends in technology. They provide a perfect starting point for businesses looking to learn about the benefits for their organisation.

Our new season of events begins with Understanding Email Security on Thursday 13th September (10-11am) at Steele Raymond LLP Solicitors (Richmond Hill, Bournemouth).  Read more…


Grapevine nominated for two IntY Partner Awards

We’re delighted to announce that we’ve been nominated in two categories for the 2018 intY Partner Awards! We work with intY to provide our clients with market leading cloud services such as Microsoft Office 365, Symantec Email Security and Exclaimer Email Signatures.  Read more…