Updates to Horizon Collaborate in April 2022

New versions of our remote working telephony applications are scheduled for release in April 2022. The update will see the Horizon soft-phone dialler and Collaborate soft-clients refreshed to bring a significantly improved customer experience.

What improvements will the refresh bring?

  • New auto-update of clients allows for continual improvements.
  • Modern, simplified user interface that provides a more natural video, chat and conferencing experience.
  • Improvements to the popular screen and application sharing features.
  • Ability to personalise your preferred display, voice and video call settings.
  • Integrated knowledge base support for easy access to help and guidance.

What do I have to do?

  • From the week commencing Monday 4th April 2022 you will start to receive a series of notifications via your desktop and mobile apps. The notifications will include links for you to click on with instructions on how to download the new versions.
  • All users within your company should try to move to the new version at the same time.
  • You need to move to the refreshed version of Horizon soft-phone dialler and Collaborate by Friday 1st July 2022.
  • If you have forgotten your Horizon username or password please email our help desk: itsupport@grapevine.uk.com

Where can I find some help and support for this process?

The new apps come with an in-application knowledge base that holds training videos, instructions, and frequently asked questions, please also find further information and some FAQs already answered here.

If you have any queries or would like further information on our Hosted Telephony products, please contact us or speak to your Grapevine Account Manager.