Collaborate better with your team, wherever you’re working from

In recent years, ‘Unified Communications’ solutions have bridged the gap between traditional components such as your company phone system, mobile devices, video calling, etc. By bringing together each of these ways of communicating through a single, user-friendly interface for your desktop PC, laptop, iOS and Android smart devices, your business has complete freedom to work together, whether you’re office based, working from home or another remote location.

Most importantly, a unified communications approach will allow you to present your company as being “open for business” and offering the same uninterrupted level of service you might have ordinarily with all of your team working under the same roof.

Other key features of unified communications include;

  • Instant messaging – Online chat between users, reducing the inefficiencies of email and improving response times
  • User presence – Staff can display a personal status (available, away, do not disturb, etc) to suggest to others the best method to contact them
  • Conferencing – Quick and easy multi-person collaboration, with a personal and fully managed space for voice, video and screen sharing

Premium solutions available will also allow you complete integration with a cloud hosted phone system, offering all the same features, functionality and inclusive calls.

This video demonstrates how simple Collaborate (a solution compatible with the Horizon phone system) is to use.

Current social distancing restrictions have required many of us to work away from our office. This year at Grapevine we have successfully managed with up to 90% of our team working remotely from home at any one time, across a variety of devices, mobile, desktop PCs and laptops (both Windows and Mac). The experience for our clients throughout has been business as usual. By running a unified communications interface across our devices, our phone system has functioned exactly as it would have in the office, utilising all our auto attendants, hunt groups and internal extensions and not having to rely on basic and unprofessional call forwarding options.

Through use of Akixi as an add-on to our unified communications set-up, we have also still been able to track our productivity and ensure our staffing levels have been best suited to our day to day demand. Learn more about Akixi

The restrictions in place have also limited the visitors to our offices and in some cases, site visits. Instead we have made use of the ability to provide meetings and demonstrations via the video calling and conferencing tools.

With our years of experience of operating with a unified communications approach across our Poole, Bath and Weymouth offices, we were able to transition seamlessly to accommodate multiple new working locations. We had already recognised the benefits of hosting meetings ‘virtually’. It’s not only saved the business money, it’s reduced our environmental impact and made us more efficient and productive.

Grapevine offer a variety of solutions to suit whatever stage your business is at in adopting a unified communications approach. To learn more speak to your Grapevine Account Manager or contact us.