How to better schedule your staff availability using call stats

Are there times of the day when you have too few (or too many staff) available to provide customer service? Is this a question you’ve asked of your phone system in the past but not been able to find the answer, or is this something you never knew you could find out?

With live call reporting from Akixi (compatible with phone systems such as Horizon) you can find out this information with quick and easy to view reports, providing a real time snapshot of your business. Keep reading to find out about a free trial of Akixi during June 2020.

The scheduling of staff rotas, lunch breaks and internal meetings are often a headache to plan, as knowing which times of day are best to remove users from answering calls can be difficult to tell.

With Akixi’s ‘Calls By ½ Hour Interval’ report, you can use the data to best predict when your prime-time hours are.

Looking at the highest number of inbound calls gives you a top-level view of exactly when your company is at its busiest.

The ‘Overflowed Off’ statistic also reveals when you might currently be understaffed as calls fall over to secondary hunt groups or voicemails.

Another beneficial use of this tool is the ability to see the times of day outside of your business opening hours. Are you seeing a lot of calls when no-one is around to answer? Are other businesses in your industry choosing to open earlier or later than you for a reason?

Try Akixi for free during June 2020

Grapevine and Akixi are pleased to announce a limited time offer, providing a full, no-obligation trial of the Akixi platform. Find out useful information for your business, such as how many calls you are missing and when your busiest times of day are.

Utilise Akixi now and access the full suite of reports and statistics until 30th June 2020 completely free of charge. Grapevine can also provide full demonstrations and assist setting up remotely, working alongside an Akixi specialist, to allow you to maximise your trial and experience how Akixi really can benefit your business.

Please contact Paul Fletcher, Technical Solutions Specialist at Grapevine to set up your free trial today:

p.fletcher@grapevine.uk.com – 01202 644434