Avoid losing business to abandoned phone calls

How much business are you losing through abandoned phone calls to your company? Is this a question you’ve asked of your phone system in the past but not been able to find the answer, or is this something you never knew you could find out?

With live call reporting from Akixi (compatible with phone systems such as Horizon) you can find out this information with quick and easy to view reports, providing you with a real time snapshot of your business.

Perhaps the simplest and most valuable report offered by Akixi is your unreturned missed calls, a simple list of numbers who have called you over a set period (today, yesterday, this week, last week or a custom range) and for some reason have abandoned the call.

The report is also clever enough to tell you if they have called back and subsequently been spoken to by your team.

Callers are automatically highlighted green when they have either been called back successfully with a return call from your team, or the caller has tried to reach you again and the call has been answered by your team. The report will even tell you who it was in your company the caller spoke to, listing their internal extension number.

With this list of calls provided by Akixi’s reporting functionality, you can proactively oversee and manage all of your incoming calls, bringing missed business opportunities down to 0. This report sits well in both a sales and customer service sector.

To learn more speak to your Grapevine Account Manager or contact us.