Off The Record launch freephone support line for young people

Off The Record are a local charity, established in 1994 in Bath who provide free, confidential support services to young people in Bath and North-East Somerset. We’re proud to have worked with the organisation since 2013 as their business mobile provider.

Recently we were asked to help the charity with the setting up of a new freephone helpline service for young people. We were able to provide them with the freephone number itself, as well as installing a new broadband circuit and and a small cloud hosted phone system to allow the charity to operate the helpline from their new offices in Midsomer Norton Town Hall.

The free-to-call helpline service was officially launched in October 2017 by Paul Myers, the Mayor of Midsomer Norton. The number is now live and taking calls Monday and Wednesday 5pm – 8pm and Friday 4pm – 7pm every week on 0300 303 3661.

“When I set out to find a partner to support our broadband and telephony, it was really important that they would understand our drivers. We needed a robust, portable solution that would allow us to increase our capacity if young people respond to the new service. Value is paramount as the charity seeks funding from benefactors and fundraising activity for all new work. We also wanted to work with a partner that understood the locality. Grapevine have exceeded our expectations at every step.”

– Simon Martindale, Service Development Lead

To learn more about Off The Record please visit